Shipping & Delivery Policy
At Derben Clove, we strive to ensure a seamless shopping experience for our customers, including efficient shipping and timely delivery. Please find below our shipping and delivery policy:
Order Confirmation and Verification Policy
At Derben Clove, we understand the importance of confirming and verifying orders promptly to ensure accuracy and customer satisfaction. Therefore, we have implemented the following policy:
1. Initial Confirmation Call:
Upon receiving an order, our customer service team will make a prompt phone call to the provided phone number to confirm the details of the order.
During the call, we will verify the order details, including product selection, quantity, shipping address, and any special instructions.
Our team member will politely confirm the order with the customer and provide an opportunity for any necessary adjustments or clarifications.
2. Confirmation Message:
In addition to the phone call, we will also send a confirmation message via WhatsApp or email to the provided contact information.
The confirmation message will include a summary of the order details and a request for the customer to confirm the order by replying to the message.
Customers can choose to confirm their order either by responding to the phone call or by replying to the confirmation message through WhatsApp or email.
3. Order Confirmation Deadline:
Customers are required to confirm their order within a specified timeframe, typically within 24 hours of receiving the confirmation call or message.
If we do not receive confirmation from the customer within the designated timeframe, the order will be automatically cancelled.
4. Cancellation Notification:
In the event that the customer does not confirm the order within the specified timeframe, we will send a cancellation notification via email or WhatsApp.
The cancellation notification will inform the customer that their order has been cancelled due to non-confirmation and provide instructions for reordering if desired.
5. Customer Support:
Our customer service team is available to assist customers with any questions or concerns regarding order confirmation.
If a customer encounters any issues or requires further assistance, they can contact us via phone, WhatsApp, or email for prompt resolution.
At Derben Clove, we are committed to providing excellent service and ensuring the accuracy of every order. Thank you for choosing us for your shopping needs.
Shipping
We offer shipping services domestically within India and internationally to select countries.
Orders are typically processed within 1-2 business days after payment confirmation.
Shipping costs are calculated based on the weight of the package, destination, and shipping method selected during checkout.
We partner with reputable shipping carriers to ensure reliable and secure delivery of your order.
Delivery
Delivery times vary depending on the destination and shipping method chosen. Estimated delivery times will be provided at the time of checkout based on your location.
While we strive to meet delivery estimates, unforeseen circumstances such as weather conditions or customs delays may affect delivery times.
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
For domestic orders within India, deliveries are typically made within 3-7 business days.
For international orders, delivery times may vary depending on the destination country and customs clearance procedures.
Shipping Updates and Tracking
You can track the status of your order using the provided tracking number on our website or through the shipping carrier's website.
We will also keep you updated via email on the status of your shipment, including any delays or delivery issues.
Shipping Restrictions
Some products may be subject to shipping restrictions based on the destination country's import regulations.
Customers are responsible for ensuring that the items they order comply with their country's import laws and regulations.
Shipping Charges
Shipping charges are calculated based on the weight of the package, destination, and shipping method selected during checkout.
Shipping charges will be clearly indicated at the time of checkout before payment.
Customer Support
If you have any questions or concerns regarding shipping and delivery, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Derben Clove. We appreciate your business and look forward to serving you.